01
Guest experience coordination
Planning and coordinating arrangements around each traveler’s itinerary, preferences and timing, with one operations team responsible from first request to completion.
International concierge operations
Guest experiences,
thoughtfully
arranged.
Empire Concierge Group LLC coordinates guest experiences and concierge operations for travelers and partners across multiple countries, with one accountable operations team behind every arrangement.
01 / Who we are
One operations team.
A consistent standard
of care.
Empire Concierge Group LLC is an international concierge and guest experience operations company. We work with travelers and with partners such as hotels, travel advisors and corporate travel teams, coordinating the services that shape a guest’s stay.
Our role is to bring structure to the details: understanding the request, arranging the right local providers, confirming terms clearly and following through until the service is complete.
Services are arranged under clear, written terms agreed before delivery begins. Where a service is performed by an independent local provider, that is made clear in advance.
02 / What we do
Focused services.
Clearly coordinated.
A short list of services we do carefully, with a single point of contact for each arrangement.
02
Partner network management
Selecting, onboarding and coordinating independent local service providers, with agreed service standards, clear scopes and documented responsibilities.
03
Transfers coordination
Coordinating airport arrivals, departures and point-to-point ground transport with licensed local operators, aligned with flight and itinerary details.
04
Quality assurance
Confirming arrangements in writing, monitoring delivery against agreed standards, and following up on feedback so issues are addressed and lessons are applied.
03 / For partners
An extension
of your guest
experience team.
We support organizations that look after travelers and want a reliable operations partner for the arrangements around a stay.
Hotels · Travel advisors · Corporate travel teams · Local service providers
Start a partnership conversationClear commercial terms
Scope, pricing and responsibilities are agreed in writing before any service begins.
Defined standards
Service standards and escalation routes are documented and shared with every party involved.
Transparent coordination
Partners know who is responsible for each part of an arrangement and how to reach them.
Each partnership is set up around the partner’s needs and confirmed in a written agreement.
04 / How it works
Consider it arranged.
A straightforward process, with oversight at every stage.
Request
Share the traveler’s needs, timing and priorities. Our operations team clarifies the brief.
Arrange
We coordinate the appropriate providers and confirm the scope, terms and timing in writing.
Follow through
We monitor delivery against the agreed standards and remain the point of contact until completion.
05 / How we work
Principles we hold to.
Accountability
Every arrangement has a responsible point of contact and a clear route for escalation.
Discretion
Guest and partner information is used only to coordinate services, as described in our Privacy Policy.
Clarity
Terms, inclusions and responsibilities are stated plainly and confirmed before services begin.
06 / Contact
Let’s talk about
your guests.
For partnership inquiries and general questions, write to us by email. Please do not send payment card details or sensitive personal information by email.