Privacy Policy

This Privacy Policy applies to Empire Concierge Group LLC and the website empireconciergegroup.com.

Who we are

This Privacy Policy explains how Empire Concierge Group LLC (“Empire Concierge”, “we”, “us” or “our”) collects, uses, shares and protects personal information in connection with this website, empireconciergegroup.com (the “Website”), and when you contact us.

Empire Concierge Group LLC is the controller of the personal information described in this policy. Our contact details are set out in the section “Contact us” below.

Scope

This policy applies to personal information we process through the Website and through communications you send to us, such as emails and telephone calls. Where we provide services to you or to your organization under a separate agreement, that agreement and any service-specific privacy notice provided with it will also apply.

Information we collect

We collect only the information we need for the purposes described in this policy.

Information you provide to us

When you contact us by email or telephone, we receive the information you choose to share, such as your name, email address, telephone number, the organization you represent, and the content of your message. The Website does not contain contact forms, accounts or payment functions.

Information collected automatically

When you visit the Website, our hosting and content delivery provider processes standard technical information that is necessary to deliver and secure the Website. This may include your IP address, browser type and version, device and operating system information, the pages requested, referring address, and the date and time of the request. This information is typically recorded in server and security logs.

Cookies and similar technologies

The Website does not use cookies or similar technologies for analytics, advertising or profiling, and it does not embed third-party tracking tools. Our hosting provider may use strictly necessary technical mechanisms to protect the Website against abuse and to keep it available. These mechanisms do not require your consent where the law treats them as strictly necessary.

How we use your information

We use personal information to:

• respond to your inquiries and communicate with you;
• evaluate, establish and manage business relationships with partners and service providers;
• operate, maintain and secure the Website, including detecting and preventing misuse, fraud and security incidents;
• comply with legal obligations and respond to lawful requests from public authorities; and
• establish, exercise or defend legal claims.

We do not sell personal information, and we do not use personal information for targeted advertising or automated decision-making that produces legal or similarly significant effects.

Legal bases for processing

Where the General Data Protection Regulation (GDPR), the UK GDPR or similar laws apply, we rely on the following legal bases:

• Legitimate interests in responding to inquiries, developing business relationships, and operating and securing the Website;
• Performance of a contract, or steps taken at your request before entering into a contract;
• Compliance with legal obligations to which we are subject; and
• Consent, where we ask for it. You may withdraw consent at any time without affecting processing carried out before withdrawal.

How we share information

We share personal information only where necessary and with appropriate safeguards, with:

• service providers that host the Website, provide email and telephony services, or otherwise support our operations, acting on our instructions;
• independent service providers and partners, where this is necessary to coordinate a service you or your organization have requested;
• professional advisers, such as lawyers and accountants, under duties of confidentiality;
• public authorities, courts or other parties where required by law or to protect our rights, property or safety, or those of others; and
• a successor entity in connection with a merger, acquisition, reorganization or sale of assets, subject to this policy.

International transfers

We work with travelers and partners in multiple countries, and our service providers may process information in countries other than the one in which you live, including the United States. These countries may not offer the same level of data protection as your own. Where required by law, we put appropriate safeguards in place for international transfers, such as standard contractual clauses approved by the relevant authorities.

How long we keep information

We keep personal information only for as long as necessary for the purposes described in this policy. Correspondence is generally kept for as long as needed to handle the matter and any related business relationship, and afterwards for the period required to meet legal, tax or accounting obligations or to establish, exercise or defend legal claims. Technical logs are kept for limited periods by our hosting provider in line with its standard practices.

Security

We use appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse and alteration. The Website is served over encrypted HTTPS connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. More information is available in our Security Policy.

Your rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you and receive a copy of it;
• request correction of inaccurate or incomplete information;
• request deletion of your information;
• object to, or request restriction of, certain processing;
• request portability of information you provided to us; and
• withdraw consent where processing is based on consent.

To exercise these rights, please email partners@empireconciergegroup.com. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights. You also have the right to lodge a complaint with the data protection authority in the country where you live or work, or where an alleged infringement took place.

Children

The Website is intended for adults and business users. We do not knowingly collect personal information from children under 16 through the Website. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Where changes are significant, we will take reasonable steps to bring them to your attention.

Contact us

If you have questions about this Privacy Policy or our handling of personal information, please contact:

Empire Concierge Group LLC
Email: partners@empireconciergegroup.com